Our Story
Our history is steeped in fine jewellery and antiques. Combining this knowledge base into a refined jewellery business has been a magical combination.
A Family Legacy
As a child, I watched my dad study hard for his FGA and his registered Valuer accreditation. Little did I know that years later, I would be studying too, and my family would be testing me in the same way!
The Science of Gemmology
The Gem-A Gemmology qualifications are not easy. When you delve into the nature and origins of gemstones, you realise what miracles Mother Nature gave us and how incredibly complex gemmology is and why we take it seriously.
A Customer-Centric Philosophy
“Above all, customer care is the single most important part of our offering.”
We give our customers a safe, comfortable, and exciting purchasing experience. Our goal is for our customers to return time and time again. Our customers are as precious and worth so much more than a quick sale.
The Power Of Community
During lockdown, it was my mum’s suggestion to put jewellery online on Facebook. Whilst we were initially skeptical about selling jewellery online, we could not have been more wrong! We were thrilled when our group grew through word of mouth and referrals.
Growing a Trusted Space
Soon our humble group became a large community who shared their jewellery
journeys and adored learning about gemstones. Friday Favourites and Info-bytes
have always been super popular.
It is worth remembering we preserved the safety of our group by maintaining
its privacy and checking members. This means our group has become an exclusive
club of true-minded members. It is a private, safe club and in that tradition,
our website is also private & secure.
“Our social media is addictive.”
One of the most brilliant comments we get is that customers cannot wait to scroll through. We consider our Gales Gems social group on Facebook to be incredibly unique and special. It is the place that has given our preloved jewellery business such a massive trajectory. Most important is the incredible community that it has created.
Personal Service, Always
Despite being online we have preserved strong personal service with invested expert advice.
We are a team who care about your collection and give you the best advice for you and your budget, which we are always respectful of.
Ethically Sourced & Sustainably Preloved
"Where Do You Get Your Jewellery From"?
Because our price points are reasonable, this is a question that is often asked. Our suppliers source preloved pieces ethically making our recycling of jewellery sustainable, sometimes rescuing pieces from the melting pot! We make sure all our diamonds are "earth mined" and never from the Lab.
Wonderfully Preloved
We recognise the sanctity of vintage jewels in terms of the quality, workmanship and skill that make handmade jewellery.
Each piece holds a story that may never be uncovered but will be passed on for generations. It would be so very sad to lose such heirlooms and because they are beloved, they are ethical and affordable.
Curated Remodelling Service
We also curate newly imagined pieces from old stones or jewellery so do ask!